Customer Service Supervisor – Retail

QE Home, headquartered in Burnaby, BC, seeks to hire a customer service supervisor for its retail store. The company is actively inviting job applications from interested candidates to fill this open position immediately. Successful candidates can expect an annual salary ranging from $42,000 to $47,000. This position is full-time and permanent, with additional perks including health, financial, and other benefits. Applicants with prior customer service experience are encouraged to apply by submitting their CV and cover letter.

Job Details

• Job Title: Customer Service Supervisor
• Employer Name: QE Home
• Location: 8168 GlenwoodDrive, Burnaby, BC, V3N 5E9
• Salary: $42,000 to $47,000 annually (To be negotiated)
• Working hours: 40 hours per week
• Terms of employment: Permanent employment, Full-time
• Working shift: Day, Weekend, Early Morning, Morning
• Start date: Starts as soon as possible
• Benefits: Health benefits, Financial benefits, and other benefits
• Vacancies: 1 Vacancy
• Remote work: Available
• Source: Job Bank, Ref: #2778713

Requirements

• Languages: English
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years
• Worksite environment: Non-smoking, air-conditioned
• Work setting: Retail business, Office building

Duties and Responsibilities

• Recruit and train employees, or coordinate training sessions.
• Approve merchandise returns.
• Compile reports on sales volumes, merchandising, and staff issues.
• Address issues as they arise, including customer complaints and inventory shortages.
• Manage and organize the tasks of employees.
• Utilize online accounts and systems.
• Supervise a team of 5–10 employees.

Additional Job Information

Transportation and travel information: Public transportation is available

Work conditions and physical capabilities

• Candidates have to work in a fast-paced environment
• Candidates have to work under pressure
• Candidates have to follow tight deadlines
• Candidates have to provide attention to detail

Own tools/equipment

• Internet access

Personal suitability

Interested candidates for this position are expected to have the following qualities and personal suitabilities:

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Excellent written communication
• Judgment
• Ability to multitask

Job Benefits and Perks

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Other benefits

• Free parking is available
• Learning and training paid by the employer
• Paid time off (volunteering or personal days)
• Subsidized public transportation
• Team-building opportunities
• Travel Insurance

How to Apply?

If you are interested in filling this job vacancy, you have to submit your resume to the given email address:

resume[at]quiltsgroups.com

This Canada job posting includes some screening questions. Candidates must answer the following questions when applying:

• Are you currently legally able to work in Canada?
• Do you currently reside close to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?